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The impact of workplace violence on job satisfaction, job burnout, and turnover intention: the mediating role of social support

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机构: [1]Department of Health Management, School of Public Health, Harbin Medical University, Harbin 150081, China. [2]Medical Dispute Office, Beijing Children’s Hospital, Capital Medical University, National Center for Children’s Health, Beijing 100045, China. [3]Department of Psychiatry, the Fourth Affiliated Hospital of Harbin Medical University, Harbin 150001, China. [4]Department of Medical Records, Dalian Children’s Hospital, Dalian 116012, China. [5]Administrative Office, Harbin Children’s Hospital, Harbin 150010, China. [6]Department of General Practice, the Second Affiliated Hospital of Harbin Medical University, Harbin 150001, China.
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关键词: Workplace violence Job satisfaction Burnout Turnover intention Mediating role Social support

摘要:
BackgroundWorkplace violence (WPV) is a global public health problem and has caused a serious threat to the physical and mental health of healthcare workers. Moreover, WPV also has an adverse effect on the workplace behavior of healthcare workers. This study has three purposes: (1) to identify the prevalence of workplace violence against physicians; (2) to examine the association between exposure to WPV, job satisfaction, job burnout and turnover intention of Chinese physicians and (3) to verify the mediating role of social support.MethodsA cross-sectional study adopted a purposive sampling method to collect data from March 2017 through May 2017. A total of nine tertiary hospitals in four provinces, which provide healthcare from specialists in a large hospital after referral from primary and secondary care, were selected as research sites based on their geographical locations in the eastern, central and western regions of China. Descriptive analyses, a univariate analysis, a Pearson correlation, and a mediation regression analysis were used to estimate the prevalence of WPV and impact of WPV on job satisfaction, job burnout, and turnover intention.ResultsWPV was positively correlated with turnover intention (r=0.238, P<0.01) and job burnout (r=0.150, P<0.01), and was negatively associated with job satisfaction (r=-0.228, P<0.01) and social support (r=-0.077, P<0.01). Social support was a partial mediator between WPV and job satisfaction, as well as burnout and turnover intention.ConclusionsThe results show a high prevalence of workplace violence in Chinese tertiary hospitals, which should not be ignored. The effects of social support on workplace behaviors suggest that it has practical implications for interventions to promote the stability of physicians' teams.Trial registration(Project Identification Code: HMUIRB2014005), Registered March 1, 2014.

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出版当年[2018]版:
大类 | 3 区 医学
小类 | 3 区 卫生保健与服务
最新[2023]版:
大类 | 2 区 医学
小类 | 2 区 卫生保健与服务 2 区 卫生政策与服务
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出版当年[2017]版:
Q2 HEALTH CARE SCIENCES & SERVICES Q2 HEALTH POLICY & SERVICES
最新[2023]版:
Q1 HEALTH CARE SCIENCES & SERVICES Q1 HEALTH POLICY & SERVICES

影响因子: 最新[2023版] 最新五年平均 出版当年[2017版] 出版当年五年平均 出版前一年[2016版] 出版后一年[2018版]

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第一作者机构: [1]Department of Health Management, School of Public Health, Harbin Medical University, Harbin 150081, China.
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通讯机构: [1]Department of Health Management, School of Public Health, Harbin Medical University, Harbin 150081, China. [6]Department of General Practice, the Second Affiliated Hospital of Harbin Medical University, Harbin 150001, China.
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